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Fix Problems with the Apple Pay Automation

I set up the Automation correctly. Why is it failing?

First, make sure your iOS version and the TravelSpend app are up-to-date.

Enable Mobile Data for Wallet App

For some reason “Mobile Data” is often disabled for the Apple Wallet app. This will cause the Apple Pay Automation to fail. So, make sure it’s enabled. To check this setting go to: Device Settings —> Apps --> Wallet .

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Try To Run The Automation Manually

Sometimes it helps to run the Automation manually:

  • Open the Automation and enter a fixed number as "Amount" (e.g. 10) and a fixed text as "Merchant".
  • Then press the blue play button in the bottom right corner.
  • A new entry should be created in TravelSpend.

If it works, change the Automation back to as it was and save it. Then test it again by making an actual Apple Pay purchase.

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Does this work when paying with an Apple Watch?

Yes, in our tests the automation did work when using Apple Pay on the Apple Watch. If it doesn’t work right away, try this:

  • Open the Shortcuts app on your Apple Watch and run the shortcut from there
  • Now the automation should also work when paying with your watch

Does this integration work for online payments?

No, it only works for physical payments, meaning if you pay via any of the cards you have included in the Shortcut. We are waiting for Apple to offer support for online payments.

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